IT Resources & Support

Comprehensive technology support and resources to keep you connected, secure, and productive in your academic and research endeavors.

Emergency IT Support

Security Incidents

Report security breaches or suspicious activity

(555) 123-HELP

Critical System Issues

Major outages or system failures

emergency@ludwitt.edu

After Hours Support

Urgent technical issues outside business hours

24/7 Online Portal

Quick Access

Submit Support Ticket

Report technical issues or request assistance

Software Downloads

Access university-licensed software

WiFi Setup Guide

Connect to university wireless networks

Technical Support

Get help with technical issues, software problems, and IT-related questions.

Help Desk Services

Comprehensive technical support for students, faculty, and staff with multiple contact options.

Available Services:

  • 24/7 online support portal
  • Live chat during business hours
  • Phone support: (555) 123-4567
  • Email support: it-help@ludwitt.edu
  • Walk-in support at IT Center

How to Access:

Available to all university community members

Hardware Support

Repair and maintenance services for university-owned and personal devices.

Available Services:

  • Computer repair and diagnostics
  • Mobile device troubleshooting
  • Peripheral setup and configuration
  • Hardware replacement coordination
  • Equipment loan program

How to Access:

Schedule appointment or walk-in service

Software Support

Installation, configuration, and troubleshooting for academic and administrative software.

Available Services:

  • Licensed software installation
  • Application troubleshooting
  • Software update assistance
  • Compatibility testing
  • Custom software requests

How to Access:

Submit ticket or call help desk

Network & Connectivity

Support for network access, WiFi issues, and connectivity problems.

Available Services:

  • WiFi troubleshooting
  • VPN setup and support
  • Network access issues
  • Bandwidth optimization
  • Remote access assistance

How to Access:

Online diagnostics and phone support

Essential IT Links

Submit Support Ticket

Report technical issues or request assistance

Software Downloads

Access university-licensed software

WiFi Setup Guide

Connect to university wireless networks

Password Reset

Reset your university account password

VPN Setup

Configure VPN for off-campus access

IT Policies

Review university technology policies

Support Hours & Contact

Help Desk Hours

Monday - Friday:8:00 AM - 8:00 PM
Saturday:10:00 AM - 4:00 PM
Sunday:12:00 PM - 6:00 PM
Emergency Support:24/7 Online

Contact Information

Phone: (555) 123-4567
Email: it-help@ludwitt.edu
Walk-in Location: Technology Center, Room 101
Online Portal: portal.ludwitt.edu/it-help
Emergency: (555) 123-HELP

Response Times

Critical Issues

System outages, security breaches

< 1 Hour

High Priority

Service disruptions, access issues

< 4 Hours

Standard Issues

General questions, routine requests

< 24 Hours

Need Technical Assistance?

Our IT support team is ready to help you with any technology challenges you may encounter.