These procedures provide a fair and orderly process for resolving student complaints and concerns about institutional policies, procedures, or services.
- Academic policies and grading
- Faculty or staff conduct
- Discrimination or harassment
- Institutional services
- Financial aid or billing
Students are encouraged to first attempt informal resolution:
1. Contact the relevant department or individual
2. Clearly explain the concern or complaint
3. Work together to find a mutually acceptable solution
4. Document the interaction and outcome
- Submit written grievance within 30 days of incident
- Include specific details of the complaint
- Provide supporting documentation
- Submit to: grievancesludwitt.com
1. **Initial Review** (5 business days): Determine if grievance is within scope
2. **Investigation** (15 business days): Gather information from all parties
3. **Decision** (10 business days): Written decision with rationale
4. **Appeal** (15 business days): Appeal to Academic Appeals Committee if unsatisfied
If internal processes do not resolve the issue:
**Arizona State Board for Private Postsecondary Education**
1400 W Washington St, Room 260
Phoenix, AZ 85007
Phone: (602) 542-5709
Website: azppse.state.az.us
**U.S. Department of Education**
Federal Student Aid Ombudsman
studentaid.gov/feedback-ombudsman
The institution prohibits retaliation against any person who:
- Files a grievance in good faith
- Participates in grievance proceedings
- Assists others in filing grievances
All grievance records are maintained confidentially for a minimum of 3 years in accordance with AZPPSE requirements.